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London, 23 February 2021 – Pension Insurance Corporation plc (“PIC”), a specialist insurer of defined benefit pension funds, has been re-awarded the Institute of Customer Service’s (“the Institute”) ServiceMark Accreditation with Distinction and is one of only 16 companies in the country with this accolade. The ServiceMark is a national standard, which recognises achievement in customer service combined with a commitment to upholding those standards, and “Distinction” is the highest level attainable.
The Institute assessed PIC’s customer service offering, which included surveying PIC policyholders and employees, during the summer and autumn of 2020. The results showed that PIC’s policyholders view the company as performing extremely well across the Institute’s Five Customer Service Dimensions, particularly in regard to overall experience, emotional connection, ethics and customer ethos. PIC was first awarded ServiceMark with Distinction in 2017. The Award typically runs for a time-limited three-year period.
The Institute noted, in its ServiceMark Assessment Report, that:
championed and demonstrated by the members of the senior leadership team…”
– Ends –
Notes to Editors:
a. a customer-centred culture
b. effective people performance
c. effective technology and processes
For further information please contact:
Pension Insurance Corporation Jeremy Apfel
+44 (0)20 7105 2140
Teneo Douglas Campbell +44 (0)20 3757 9231 firstname.lastname@example.org
About Pension Insurance Corporation
The purpose of Pension Insurance Corporation (“PIC”) plc is to pay the pensions of its current and future policyholders. PIC provides secure and stable retirement incomes through leading customer service, comprehensive risk management and excellence in asset and liability management. At half-year 2020, PIC had insured 237,600 pension scheme members and had £47.7 billion in financial investments, accumulated through the provision of tailored pension insurance buyouts and buy-ins to the trustees and sponsors of U.K. defined benefit pension schemes. Clients include FTSE 100 companies, multinationals and the public sector. PIC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN 454345). For further information please visit www.pensioncorporation.com
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